Clients Complaints Policy

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this state. If you would like to make a formal compliant, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characterstic.

You can raise your concerns with the Solicitors Regulation Authority

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of recieving a final response to your complaint

And

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombusman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 01300 555 0333 between 9am to 5pm.

Carritt & Co Location Image

15 Thayer Street
London
W1U 3JX

Telephone:
020 7323 2765

Fax:
020 7636 1672

info@carritt.co.uk

DX: 42726 Oxford Circus North

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Copyright © 2018 Carritt & Co
Carritt Batteson LLP trading as Carritt & Co. A limited liability partnership registered in England No OC347406 Registered office 15 Thayer Street London W1U 3JX Members: Denise Carritt, Margarethe Batteson. Authorised and Regulated by the Solicitors Regulation Authority SRA No 516996. VAT No 977057479